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1. How does the automatic meter reading system work?

The automatic meter reading system is a much faster and more efficient method of reading meters.

• Learn more about automatic meter reading

2. What is the encoder-receiver-transmitter and where is it located?

An encoder-receiver-transmitter (ERT) is a wholly contained electronic device designed to read the meter register and transmit the signal. The ERT can be found in several locations.

• Learn more about your ERT

3. Does having the new automatic meter reading system mean I will never see the Maryville Water Department again?

No. Occasionally a Maryville Water Department field service technician may need to service the encoder-receiver-transmitter (ERT) or the meter if it isn't working properly. Additionally, we will have to change the battery in 15 to 20 years.

4. My encoder-receiver-transmitter is installed (ERT). Now what?

The biggest change is that the meter reader won't be coming by monthly to read your meter any more. You will continue to get your bill on the same schedule as before.