What do I need to do when I call 9-1-1?
9-1-1 is only a telephone number. Quick response depends on important information you provide the dispatcher. The 9-1-1 telecommunicator will ask you a series of questions. Remain calm and be prepared to provide the following:
  • Location of your emergency - Your name, address, and telephone number appear on the computer terminal when you call 9-1-1, but this information must be verified for your sake and that of the patient
  • Nature of your emergency
  • Your telephone number - We need the number from which you are calling in case the connection is lost or we need to contact you again

If you are calling for a medical emergency, be prepared to provide the following additional information:
  • What is wrong with the patient
  • What is the age of the patient - Age is one determining factor for the type of response and type of treatment required (an infant choking would require a different response than an older patient)
  • The gender of the patient
  • Is the patient conscious or not?
  • Is the patient breathing?

Show All Answers

1. What is 9-1-1?
2. When should I call 9-1-1?
3. When should I not call 9-1-1?
4. What do I need to do when I call 9-1-1?