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1. What is 9-1-1?

9-1-1 is a three-digit telephone number that you can call 24 hours a day for police, fire, or emergency medical services. According to nationwide statistics, it can take up to 2 1/2 minutes to find your telephone directory and another 30 seconds to locate the correct number. In an emergency, 3 minutes is a long time, time that can be saved by remembering to call 9-1-1.

2. When should I call 9-1-1?

9-1-1 is to be used for emergencies only. If you believe that you or someone else is in immediate danger, or there is threat to property, call 9-1-1.

3. When should I not call 9-1-1?

You should not call 9-1-1 to:

• Ask for directions
• Get your car unlocked (unless someone is trapped inside)
• Obtain weather reports
• Report power outages or water repairs
• Request general information

4. What do I need to do when I call 9-1-1?

9-1-1 is only a telephone number. Quick response depends on important information you provide the dispatcher. The 9-1-1 telecommunicator will ask you a series of questions. Remain calm and be prepared to provide the following:

• Location of your emergency - Your name, address, and telephone number appear on the computer terminal when you call 9-1-1, but this information must be verified for your sake and that of the patient
• Nature of your emergency
• Your telephone number - We need the number from which you are calling in case the connection is lost or we need to contact you again

If you are calling for a medical emergency, be prepared to provide the following additional information:

• What is wrong with the patient
• What is the age of the patient - Age is one determining factor for the type of response and type of treatment required (an infant choking would require a different response than an older patient)
• The gender of the patient
• Is the patient conscious or not?
• Is the patient breathing?